Senior Manager Billing & Collections

Liberty Latin America

  • Escazú, San José
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Job Description:What's role?Its main objective is to establish and lead effective internal controls for revenue assurance and fraud, billing, collection by implementing robust reporting procedures across all revenue streams, including business-to-consumer (B2C), business-to-business (B2B) and business-to-government (B2G) transactions. Responsible for leading the management strategy for billing, collections and under SOX guidelines.How will you add value?
  • Designing the Credit and Collection strategy for the different segments of the company (B2C, B2B) for fixed and mobile services.
  • Guaranteeing the company's revenues by designing revenue control and assurance mechanisms to avoid fraud situations.
  • Ensuring complete and accurate execution of the company's billing and collections cycles for both fixed and mobile segments.
  • Supervising Billing, Collections, OPEX and CAPEX budgets to ensure all activities are within or under budget and forecast future budget needs.
  • Demonstrating and ensuring compliance with the Customer First Philosophy, all Liberty CR and LLA policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
  • Defining key performance indicators (KPIs) for billing, collection and fraud processes, following up on each of them and take preventive and corrective actions for compliance
  • Ensuring compliance with all SOX requirements of the area, meeting standards and SLAs.
  • Other functions that may be assigned.
What will you need?
  • Bachelor’s degree in finance, Accounting, Industrial Engineering, Statistics or related fields.
  • Demonstrated experience and knowledge in improvement projects for billing, collection and revenue assurance processes, preferably in the TELCO industry.
  • Understanding of the potential risks and threats associated with securing revenues derived from the company's billing and operational collections.
  • +5 years of experience in Telecommunications/Content billing operations experience in either Finance or IT roles and management experience in mid to large organizations.
  • +3 years managing risk, internal controls, and compliance for at least.
  • +2 years leading supervisor roles and +20 members teams
  • Advanced command of English language.
  • Leadership and team management certifications
  • Project and Team Management
  • Process Automation (Billing and Collection Preferred)
  • Experience in Office 365, Database Management (SQL, Power BI, etc) and preferably SAP.

Liberty Latin America