It Administrator
- Heredia
- Permanente
- Tiempo completo
Provides technical service support, installation, and maintenance of company hardware, software, servers, and services.
Ensures that computers, servers, and services are functioning properly and are available to users for maximum efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities include the following.
Other duties and responsibilities may be assigned as this role evolves.
- Be familiar with the Company core business and operations as well as the services provided to the client.
- Represent the Company and the services provided with the utmost professionalism.
- Provide systems support relating to software and hardware problems reported by users.
- Keep accountability of equipment inventory, replacement and repair parts, hardware and software agreements, and licenses ensuring accuracy.
- Assist in ensuring that backup, recovery, and security procedures are set up and performed as planned and necessary.
- Assist in monitoring networks to detect potential errors or problems.
- Provide superior customer service and communicate effectively with a wide variety of users, including management of IT support tickets.
- Perform other related duties as required.
EDUCATION AND/OR EXPERIENCE
- Associate degree or equivalent combination of technical training and/or related computer network or system administration experience required.
PERSONAL CHARACTERISTICS
- Must be self-motivated, detail-oriented and organized with a proven ability to establish priorities and execute to achieve results.
- Must be able to work both independently and well within a team environment across multiple time zones.
- Displays integrity with a proactive approach to solving problems.
- Consultative and curious mindset with the ability to handle ambiguity and ask solution-minded questions.
- Must demonstrate superior customer service.
LANGUAGE SKILLS
- Oral and written English required.
Ability to effectively present information and respond to questions in English both written and oral.
- Excellent interpersonal skills and the ability to communicate verbally as well as in writing are essential.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
TECHNICAL SKILLS
- Microsoft Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server is required
- Knowledge of Cloud/Online services a required
- Knowledge of setting up and testing laptops for deployment is required
- Knowledge of computer maintenance, hardware, and software installation, testing and operation.
WORK ENVIRONMENT
- Work performed remotely in employee's home office and/or in a normal office environment with mínimal exposure to health or safety hazards.
Tipo de puesto: Tiempo completo, Permanente
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