Overview:At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here in any department, you have the power to make a difference in somebody’s day and play an important role in the customer experience. We provide opportunities for career growth in an engaging, respectful and supportive environment. We’re all about creating ways for you to be a part of something bigger. Responsibilities:Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite mannerForwarding specific inquiries as directed for priority resolutionDocumenting each encounter/resolution in the computer tracking systemAptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.Active listening, showing interest, compassion and displaying empathy for the customer.Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Qualifications:Able to multitask and prioritize effectively within guidelinesSelf-motivated and able to work independently and adhere to assigned schedule with minimal assistanceAt ease with multi-tasking in several computer applications at once while holding a conversation with a customerAbility to attend 100% classroom training programPassion to meet or exceed performance goalsComputer savvy and can resolve minor technical issues with minimal assistanceStrong capacity to retain informationMinimum education of a High School diploma or GED; some college preferred
