Service Desk PM

Heredia
Permanente
Tiempo completo

Hace 2 meses

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleKyndryl Consult brings together Kyndryl's worldwide service delivery capabilities to partner with our client’s and support their mission critical operations. Our mission is to leverage Kyndryl’s global scale and advanced technology to deliver transformative solutions that are automated, repeatable, and globally integrated.Kyndryl has openings for experienced DWS Integration Project Managers for new logo and existing client outsourcing programs.We are seeking a skilled DWS Integration Project Manager with a minimum of 3 years of experience leading Service Desk and Deskside Transition and Transformation Projects, including Depot Support. The ideal candidate will have a comprehensive understanding of the various tasks performed by a Deskside Technician, including software and hardware break-fix, coordination, IMAC (Install, Move, Add, Change) performance, hot swap and loaner pools, PC refresh, and printer support.This role requires knowledge of Network (LAN) configuration and Telephony setup. The DWS Integration Project Manager will be responsible for leading Knowledge Transfer and coordinating agent training, adhering to the Kyndryl Standards for Deskside and Service Desk support. Knowledge of Incident, Problem and Change systems is required.The DWS Integration Project Manager is responsible for the implementation of the target solution, which typically involves transitioning the client to Kyndryl support. The DWS Integration Project Manager ensures the project meets its scope, schedule, and budget. This role involves strong communication with stakeholders, including clients and Kyndryl Leadership. The DWS Integration Project Manager must apply robust project management practices, including governance, stakeholder, issue, risk, financial, and change management. Additionally, they are expected to manage and communicate the project's status effectively.FuntionsProject Implementation: Oversee the implementation of the target solution, ensuring the project meets its scope, schedule, and budget.Stakeholder Management: Maintain strong communication with stakeholders, including clients and Kyndryl leadership.Team Coordination: Lead Knowledge Transfer and coordinate agent training, adhering to Kyndryl standards for Deskside and Service Desk support.Technical Expertise: Apply knowledge of Network (LAN) configuration, Telephony setup, and Incident, Problem, and Change systems.Project Management Practices: Utilize robust project management practices, including governance, stakeholder, issue, risk, financial, and change management.Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Technical and Professional Experience5+ professional experienceHigh School DiplomaProject Management Professional (PMP)® certification or equivalentMicrosoft ProjectIssue, risk, and escalation managementStrong leadership and analytical skillsStrong stakeholder management skillsAt l+G8east 3+ years of experience in leading Digital Workplace Services, End User Support ProjectsProcess management and continuous improvement experienceExcellent verbal and written skills in EnglishExcellent presentation and communication skilllPreferred Technical and Professional Experience

MS Project or other Project Management software
Excellent written and verbal communication skills
Ability to interact confidently with stakeholders of all levels

Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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