Global Sales Ops & Salesforce L1/L2 Admin
- San José
- Permanente
- Tiempo completo
Each team contributes to DXC's success and each individual delivers world class service and has opportunities to grow and learn.
**About this role**
As a Global Sales Ops & Salesforce L1/L2 Admin you will be responsible for working collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.
**What you'll do**
- Under mínimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
- Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
- Document requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools.
- Develop visualization, user experience and configuration elements of solution design.
- Execute and coordinate requirements management and change management processes.
- Develop and maintain internal and external relationships to support management of scope and expectations.
- Participate in proposals, feasibility studies, implementations, and new business development.
- Operates as a team member and as a team leader.
Advise on methods to improve business processes.
- May lead the training of clients and peers.
**Who you are**
- Bachelor's degree in a technical or business discipline or equivalent experience
- Minimum of 6 years related experience or a master's degree and a minimum of 4 years of experience.
- Advanced level of English
**In addition to the basic qualifications noted above, we find that individuals who are successful in this role have**:
- 6 or more years of experience.
- Essential Skills:
- structured techniques for documentation
- decomposition of high-level information into details
- distinguishing requests vs needs and requirements vs. solutions
- defining and managing scope and client expectations
- identifying and mitigating risks
- building relationships and working collaboratively
- effective verbal/ written communication
- Experience in an industry domain.
- Specialized: Function Point counting; survey execution; statistical analysis; developing structured user manuals and training; visualization modeling; business rules modeling; develop and executing acceptance test plans.
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.
At DXC we support each other and work as a team — globally and locally.
Our achievements demonstrate how we deliver excellence for our customers and colleagues.
You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC we put our people first.
In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination.
With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so.
We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.
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