Team Manager, Amazon Artificial General Intelligence (AGI)
- Heredia
- Permanente
- Tiempo completo
Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced Machine Learning (ML) applications.Key job responsibilities
We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions (SLS). In this role, as Team Manager, your key responsibilities will be:
- Manages team size of approximately 25 ML Data Associates.
- Responsible for known SLAs and task completion targets (within provided capacity) for specific customers, workflows and delivery priorities.
- Ensures ML data workflows are quality compliant. Analyzes ML data, tickets, productivity and efficiency metrics. Highlights trends, gaps, etc. Provides status reports.
- Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
- Liaise with Program Management and other global operations team leads to managing risks & proposing mitigation strategies.
- Provide regular, formal & informal feedback/coaching direct reports on demonstrating leadership principles in their role.
- Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
- Presents data in business meetings/reviews.
- Demonstrated passion for delivering a positive customer experience and maintain composure in ambiguous and difficult situations.
- Communicate effectively in Spanish and English.
- Bachelor's degree in a relevant field, such as Business Administration, Computer Science, Engineering, Social Sciences, Education, Translation and Interpretation, Communication or advanced college education or experience in a Leadership or related position with management.
- 2+ years of demonstrated people management/ leadership role with 15-20 direct reports on any organization within Amazon.
- Strong proficiency in English and Spanish across verbal, written, reading, and comprehension skills.
- Demonstrated people management/ leadership role with 15-20 direct reports.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience in managing process and operational escalations.
- Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
- Organizational skills with exceptional follow-through and attention to detail. • Demonstrated adaptability to a constant and fast paced environment.
- Remarkable analytical, problem solving, logical reasoning and people skills.
- Excellent communication, strong organizational skills and very detail oriented.
- Experience with process improvement/quality control tools and methods.
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
- Strong proficiency in Portuguese across verbal, written, reading, and comprehension skills.
- Strong interest in hiring and developing people in their respective roles.
- Leadership experience in coaching and performance management.
- Experience with aspects of speech and language technology, Machine Learning, and Large Language Models. • Demonstrated experience leading AI/AGI initiatives at a supervisory level